FAQs

How do reservations work?

• Reservations must be made at least 2 hours in advance.
• Reservations are $12 per person 13 and older and $7 per person 12-2. This includes 1 hour in the cat lounge with a complementary house drink for each ticket. It also gives you 15% off other drinks and all bakery items.

Do I need a reservation?

• Reservations are strongly recommended as walk-in spaces are limited. On the weekends we sometimes have a long wait during peak times.  We cannot guarantee walk-in space over the phone. 

What is your cancellation policy?

• You can cancel your reservation for a full refund 24 hours or more before the time of your reservation.

Are children allowed into the cat lounge?

• We allow children of all ages at Mauhaus, however we do have a few important rules.
• It is required for 1 adult to be present for every 2 children. A child is anyone aged 12 or under.
• At least 1 person in the party must be 18 years of age or older.
• Children under 2 don’t require a ticket but are allowed in the lounge as long as the above rules are followed.

Where do I park?

• Street parking is available along Sutton Blvd and there is also a small parking lot just south of the cafe.

Do you have gift certificates available?

• Gift certificates are available for sale in the store only. They are sold in $15 or $25 increments. 

Why can’t I pick up the cats?

• Not all cats want to be picked up and we respect their needs. We also get hundreds of visitors every weekend, and if everyone picked up a cat during their visit the cats would be very agitated from all of the handling. It’s safest for all parties to not pick them up. It’s best to let them go about their business and if they choose to sit on your lap consider yourself very lucky.

How does the adoption process work?

• We are partnered with Stray Haven Rescue. If you are interested in a cat you meet at Mauhaus you will submit an application to Stray Haven. Once approved you will come back to Mauhaus for an interview to make sure that this is the best cat for you. After the interview you will pick a date to take your new family member home. We don’t do same day adoptions because adopting a cat is a serious decision and taking time helps everyone involved to make sure this will be a forever home.

Can I bring treats for the cats?

• We manage the cats diets carefully so while we appreciate the thought we prefer not to give them outside snacks.

Can I surrender a cat to you?

• No. We are not a shelter and do not take cat surrenders. We work closely with Stray Haven Rescue to select each cat that comes to Mauhaus. All cats at Mauhaus go through a process to ensure they are healthy and ready for the public. If you have questions about surrendering a cat please visit Stray Haven Rescue.

I would like to donate something to the cats.

• All of our cats come from Stray Haven Rescue. If you’d like to make a monetary donation we request that you send money their way as they are a volunteer non profit and could use any help you’d like to give. If you have physical goods you’d like to donate here is a list of acceptable items:
  • Clumping litter
  • Unopened / new toys
  • Unopened / new cat beds
  • New / lightly used cat trees or furniture
  • Unopened cat treats
• Please note that it is possible your donation will go to a Stray Haven foster home if they are in need.